You must be a verified customer to retrieve support for Cloud Sixteen products!
On the forums and on the Discord, we'll only provide support if you are a verified customer. A verified customer is one that has both the Customer role on the Discord server as well as the forums (green dollar sign).
To get verified, you can send a support ticket on the Cloud Sixteen Store with both your forum and Discord username, and we'll verify you ASAP.
Additionally, if any member of the community gives support to an unauthorized or unverified customer, you'll be warned, and possibly punished for it. This is to prevent any support to unlawful usage of Clockwork and it's subsidiaries. You are free to reply to let them know to get verified, however!
To be noted, this does not apply to developer keys, as these are free to use for everyone. However, using framework code from schemas that Cloud Sixteen sells (HL2RP, Atomic, Cider Two, and Phase Four) in your developer schema without first owning that schema is unlawful, and you will get your developer key revoked and banned from all Cloud Sixteen services.